At Aqisha Distributor LLC, customer satisfaction is our priority. Please review our return and refund policy carefully.
Return Eligibility
- Returns are accepted within 7 days of receiving the order.
- Returned products must be unused, unopened, and in their original packaging.
- Proof of purchase is required for all return requests.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Clearance or discounted items
- Products damaged due to customer misuse
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Contact us within 48 hours of delivery.
- Share clear photos of the product and packaging for verification.
Once approved, we will arrange a replacement or refund.
Refund Process
- Refunds are processed after inspection and approval of the returned item.
- Approved refunds will be issued to the original payment method within 5–10 business days.
Exchange Policy
Exchanges are only available for damaged, defective, or incorrect products and are subject to stock availability.
Shipping Charges
- Return shipping costs are the customer’s responsibility unless the return is due to our error.
- Original shipping charges are non-refundable.
Order Cancellation
Orders can only be canceled before shipment confirmation. Once shipped, cancellation requests cannot be processed.
Contact Support
For return, refund, or exchange assistance, contact Aqisha Distributor LLC through the website contact page or customer support channels.